Overview
Below are the solutions to the most frequent browser issues that users experience. If your request is urgent, you can also contact BuildingLink Support at [email protected] or at 1-877-501-7117 x0.
Table of Contents
Clearing Cookies/Cache
Browser issues can generally be fixed by checking Internet settings and clearing cookies.
| If you’re using Google Chrome, click the button in the top right with three horizontal lines. Click Settings. At the bottom of the Settings page, click the link that reads ‘Advanced.’ Under the heading marked ‘Privacy and Security,’ click Clear Browsing Data. Make sure all boxes are checked (you can leave “Clear Saved Passwords” unchecked if you prefer) and the date range at the top is set to “All time.” Click Clear Browsing Data, then close out all Google Chrome windows completely before re-opening Chrome. A keyboard shortcut to clear cookies is pressing [Ctrl] + [Shift] + [Delete] simultaneously. | |
If you’re using Microsoft Edge, you can clear your cookies by clicking on the Hub icon in the upper right corner, and then selecting the History icon. Click the button marked ‘Clear all history.’ Select the boxes to clear: Browsing history; Cookies and saved website data; Cached data and files; Download data. | |
| If you’re using Mozilla Firefox, the process is similar. First, click the Settings button in the upper right corner (indicated by three horizontal lines). Select Options, then select the tab at the top marked Privacy & Security (next to a lock icon). Click the blue "Clear Your Recent History" link, then select “Everything” from the drop-down menu for “Time Range To Clear.” Make sure that all boxes are checked, then click Clear Now. Click OK, close out all Firefox windows completely before re-opening Firefox. A keyboard shortcut to clear cookies is pressing [Ctrl] + [Shift] + [Delete] simultaneously. | |
 | If you’re using Apple Safari, click on the name Safari in the upper left corner. Then click the Preferences heading. Click the tab marked Privacy. Click the button marked Manage Website Data, then click select the button to ‘Remove All.’ Close out that box, then completely close out all Safari windows before re-opening Safari. |
Pop-Up Blockers
Several pages on the BuildingLink website attempt to automatically open a new window with information you may want to view or print. One of these is the Print Work Order screen which will pop-up automatically when you create a new Maintenance Request. If you have Microsoft's pop-up blocker active in your web browser, you will need to either select Allow Pop-ups from this site or disable the pop-up blocker entirely; otherwise, the work order window will be prevented from appearing.
In addition, if you have other Toolbars installed on your computer, such as the Google toolbar or the Yahoo toolbar, these toolbars also have their own pop-up blockers and settings. You will need to make these toolbars visible on the top of your browser (if they are not already visible, right-click on any gray area of the toolbar at the top of the screen, and then click the Yahoo or Google toolbar line to make them visible) and from the toolbar adjust its function to allow pop-ups from the www.buildinglink.com website, or disable the pop-up blocker entirely.
One way to check if your pop-up window is being blocked by Google or Yahoo pop-up blocker is to hold down the Ctrl key while clicking on the button that generates the pop-up and see if the window then pops up; holding down the Ctrl key is the pop-up bypass method for the Google and Yahoo blockers. The Google toolbar allows you to hold down the Ctrl key to allow pop-ups.
For information on these toolbars, go to http://toolbar.yahoo.com/ or http://toolbar.google.com/
Disabling browser AutoFill
If there are previously saved usernames and/or passwords in your browser, they might appear automatically when clicking into the username/password boxes.
Browsers may have several ways in which it attempts to remember usernames and passwords, and will display them for you on the screen. This can produce a security breach, if it happens on a computer which is used by more than person.
To prevent usernames and passwords from being saved and recalled automatically, follow these steps:
1. First, clear your cookies to get rid of the saved data.
2. After clearing your cookies, reopen your browser. Click on the Tools/Settings option and select navigate to the Privacy/Passwords section.
3. You can then disable the Autofill option.
4. Log in to BuildingLink, making sure that the Keep me logged in on this computer option is unchecked.
Note: These steps will vary, depending on the browser used. For more information, reach out to [email protected]