Request Technical Support
Email Our Support Team
877-501-7117 Contact Technical Support from 9-5 ET Mon-Fri
Contact Information
We're here to help!
Although our posted hours are 9:00am-5:00pm EST, we offer monitored support until 6:00pm EST daily, on holidays, and on weekends.
Sales: sales@BuildingLink.com
Accounting: accounts@BuildingLink.com
Support: Support@BuildingLink.com
Training: Click HERE to request a remote training session
Integration: Integration@BuildingLink.com
BuildingBoard Support: Support@BuildingBoard.com
KeyLink: Support@BuildingLink.com
Operations Center Address
BuildingLink.com, LLC
85 Fifth Avenue, Floor 3
New York, NY 10003
Call Us
US and International- (9:00am - 5:00pm EST) — (877) 501-7117
Australia / Asia Pacific - 02 8015 5276
Spanish- (917) 565-1619
Email Us
US Support - support@buildinglink.com
International Support (Australia / Asia Pacific)- support@buildinglinkinternational.com
United Kingdom/Ireland - support@buildinglinkuk.co.uk
Para soporte técnico en español- espanol@buildinglink.com
Pour le support technique en français- francais@buildinglink.com
Training Frequently Asked Questions
Q: Who schedules training?
If you are interested in scheduling a remote training session, please fill out this form. It’s helpful to note which type of training you will need scheduled (Manager, Front Desk/Concierge, Maintenance, etc.) and if the trainees are experienced or new to BuildingLink, as we offer both New Employee and Refresher trainings.
Q: How are trainings scheduled?
Once you fill out the Training Request form and your credentials have been verified, you will receive a training link via email so you can schedule a session at a date and time that works best for you based on our trainers’ availability. Upon booking your session, you should receive a calendar invite directly from the Trainer with the Zoom details included.
Q: How long are training sessions?
Training sessions can last 60-90 minutes, depending on the level of comfort with the site, how many questions might get asked during the session, etc.
Q: What types of training do you schedule?
Functionality Training(s) is completed with our Implementation Consultants based on authority level (Security Officer/Manager, Front Desk, Maintenance), experience with the site (New Employee or Refresher), and property-specific settings. KeyLink training is also completed with our Implementation Consultants.
We also offer Optimization sessions completed with our Customer Success Team.
Q: Do you offer Board/Resident Trainings?
We do not offer training for residents or board members (unless they have employee access to the site), but you can share this link: Click here to learn more about getting started with BuildingLink and watch the resident tutorial video.
Q: How are trainings conducted?
Trainings are conducted Via Zoom and may be recorded as a future learning tool for your property
Q: What is the training schedule?
Monday through Thursday, Start Times 10AM and 2PM ET