Overview
Below are the most frequently asked and troubleshooting questions asked by residents. If your request is urgent, you can also contact BuildingLink Support at support@buildinglink.com or at 1-877-501-7117 x0.
Table of Contents
- How do I Get Started With BuildingLink?
- How do I Reset my Password?
- When Should I Reach Out to BuildingLink vs. my Building Management?
- Why Did I Get an "Invalid Username or Password" Message?
- Are There Any Browser Troubleshooting Steps I Can Try When BuildingLink Isn’t Working Properly?
- What do I do if I Have Multiple Accounts?
- How do I Restore BuildingLink Email Delivery?
How do I Get Started With BuildingLink?
For instructions on getting started with BuildingLink, click HERE.
How do I Reset my Password?
To reset your password, click HERE.
When Should I Reach Out to BuildingLink vs. my Building Management?
To see our help article on this topic, click HERE.
Why Did I Get an "Invalid Username or Password" Message?
Make sure to enter your login name and password correctly. Common mistakes are to confuse an "L" with a "1." Passwords are case-sensitive. If your password is "potato," you cannot enter "Potato."
Are There Any Browser Troubleshooting Steps I Can Try When BuildingLink Isn’t Working Properly?
To see our help article on this topic, click HERE.
What do I do if I Have Multiple Accounts?
When we combine multiple BuildingLink accounts into one, we call this a "superuser" account. Superusers are given a special dashboard that allows them to easily toggle between the accounts they control, whether it's a resident account, an employee account, or both. There is no limit to how many accounts can be combined together in this manner.
To learn more about Resident Superusers, click HERE.
How do I Restore BuildingLink Email Delivery?
To see our help article on this topic, click HERE.