Note: This article is for the newly redesigned module. This updated module is in the process of being rolled out and may only be available to some users.
Overview
The Payments feature allows residents to submit payments in the BuildingLink resident portal. Processing and refunds will be handled via Stripe, an online payment platform. This feature also provides residents with the ability to view their payment history.
Note: Click on the images to enlarge them.
Table of Contents
Submitting Payments
If your building has the Resident Payments module enabled for residents to submit payments through BuildingLink, a Payments button will be listed on the resident home page for access.
Log in to your BuildingLink resident account and click on Resident Services, and then select Payments. This will direct you to the Resident payments window, where you will be able to submit any new payments. To submit a payment, click on the Submit Payment button.
In the Submit payment window, you will see a form with several sections to fill out detailed below.
Resident payment Info:
- Unit #: This field will automatically populate with your unit number.
- Resident name: This will automatically populate with the name attached to your account.
- Send email receipt to: This field will automatically populate with the email address on file for your account, but you can replace this email address if you would like to send your receipt elsewhere.
Payment details:
- Payment category: This required field allows you to designate your payment for a specific purpose by assigning it to one of the options listed in the drop-down categories.
- Select a payment method: Methods of payment available will be presented as an option.
- Description: You can optionally add a brief description of your payment in this section. Typically, the description would contain the reason(s) for your payment.
- Payment amount: Input your payment amount in this field. If a default payment amount has been chosen for this category, the amount will automatically populate in this field.
The remaining portion of the payment form consists of standard payment information fields, including card and billing information. Once you have finished filling out this form, click Submit payment.
Viewing Payment History
Log in to BuildingLink and click on the Payments button to access the Resident payments window. You will see a history of your payments, alongside a date range filter.
To view and print a receipt of your payment, click on the specific transaction, then click Print receipt.
