Note: If your request is urgent, you can also contact BuildingLink Support directly, at support@buildinglink.com or at 1-877-501-7117 x0.
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Invalid Login/Password Message
Make sure to enter your login name and password correctly. Common mistakes are to confuse an "L" with a "1." Passwords are case sensitive. If your password is "potato" you cannot enter "Potato."
Forgot Password
Click the Forgot Password link on the BuildingLink Login Page. You can also send an email to support@buildinglink.com requesting your username and password.
Browser Issues
Browser issues can generally be fixed by checking Internet settings and clearing cookies.
Pop-Up Blockers
Several pages on the BuildingLink website attempt to automatically open a new window with information you may want to view or print. One of these is the Print Work Order screen which will pop-up automatically when you create a new Maintenance Request. If you have Microsoft's pop-up blocker active in your web browser, you will need to either select to Allow Pop-ups from this site or disable the pop-up blocker entirely; otherwise, the work order window will be prevented from appearing. In addition, if you have other Toolbars installed on your computer, such as the Google toolbar or the Yahoo toolbar, these toolbars also have their own pop-up blockers and settings. You will need to make these toolbars visible on the top of your browser (if they are not already visible, right click on any gray area of the tool bar at the top of the screen, and then click the Yahoo or Google toolbar line to make them visible) and from the toolbar adjust its function to allow pop-ups from the www.buildinglink.com website, or disable the pop-up blocker entirely.
One way to check if your pop-up window is being blocked by Google or Yahoo pop-up blocker is to hold down the Ctrl key while clicking on the button that generates the pop-up and see if the window then pops up; holding down the Ctrl key is the pop-up bypass method for the Google and Yahoo blockers. The Google toolbar allows you to hold down the Ctrl key to allow pop-ups.
For information on these toolbars, go to http://toolbar.yahoo.com/ or http://toolbar.google.com/
Email Delivery Trouble and Bounce-Backs
See below for information about email-related issues you may encounter:
Automatic Notification emails sent from BuildingLink to residents/tenants are being rejected:
If you find that emails being sent out from BuildingLink to residents or other building staff are being rejected and are bouncing back to you (they will bounce back to the designated "from" address that is set up for your building), there are two probable causes:
- The recipient's email address may not be a valid email address. Often, the bounceback message you receive from the receiving mail server will provide this reason in the bounceback message you receive. If not, you can test for this possibility by sending an email to the same recipient's address from your usual email program that you use (Outlook, Gmail, AOL etc.) and confirm if it is received or if it bounces back. If the manual email you send from your own client mail program also bounces back, then there is a problem with the email address specified or with the recipient's mailbox. This is usually the source of the problem.
- The recipient's mail server may be set to reject mail from the BuildingLink sending mail server. As companies increasingly employ a variety of techniques, programs and filtering services to reduce the amount of incoming spam mail, it is inevitable that a certain amount of legitimate mail from legitimate sources ends up getting blocked or filtered incorrectly by these anti-spam tools or techniques. If you suspect this has happened for specific mail recipients regarding the BuildingLink mail server, please forward the bounceback email you received to support@buildinglink.com and we can help remove the condition. However, since the filter/blocking procedures used by the many different mail servers that receive mail are ultimately not under our control, we can not guarantee that we will always be successful. You should also suggest to the recipient that they contact their email provider and ask them to remove the filter/blocking condition.
Disabling browser AutoFill
If there are previously saved usernames and/or passwords in your browser, they might appear automatically when clicking into the username/password boxes.
Browsers may have several ways in which it attempts to remember usernames and passwords, and will display them for you on the screen. This can produce a security breach, if it happens on a computer which is used by more than person.
To prevent usernames and passwords from being saved and recalled automatically, follow these steps:
1. First, clear your cookies to get rid of the saved data.
2. After clearing your cookies, reopen your browser. Click on the Tools/Settings option and select navigate to the Privacy/Passwords section.
3.You can then disable the Autofill option.
4. Log in to BuildingLink, making sure that the Keep me logged in on this computer option is unchecked.
Note: These steps will vary, depending on the browser used. For more information, reach out to support@buildinglink.com